Returns/Refunds

  • Can I exchange a product?

    If you wish to exchange or return an item, we ask that you contact us via our live chat so we may assist with your inquiry. We ask that you please contact us no later than 7 days from receiving your package. Packages must be unused and unopened. Due to the intimate nature of our products restocki...
  • Can I return or exchange an item?

    If you wish to exchange or return an item, we ask that you contact us via our live chat so we may assist with your inquiry. We ask that you please contact us no later than 7 days from receiving your package. Packages must be unused and unopened. Due to the intimate nature of our products restocki...
  • How do I request a refund?

    Refunds are only given in the form of store credit. If you wish to return an item, restocking fees apply. We do not issue refunds for items that are on backorder. Due to the viral nature of our merchandise and unforeseen spikes in traffic and product demand, it is possible some products may be ou...
  • I received a faulty/damaged product what should I do?

    If you received a defective, damaged or faulty item, picture proof of the defective or faulty item must be submitted no later than 7 days after receiving the package.
  • Non-received items

    PLEASE NOTE IF AN ITEM IS NOT RECEIVED 60 DAYS AFTER ORIGINAL PURCHASE WE WILL RESHIP A NEW ORDER TO YOU AT NO COST!